Constructive Criticism - by C.J. Westrick

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When you must criticize, here is how to do so in a constructive way that gets your message across without offending.

Critique in private. Do not embarrass a co-worker by discussing his or her shortcomings in public.

Begin with a positive statement. Praise something about the co-worker’s performance. This sets a positive tone for the conversation.

Use objective feedback. Focus on the situation, not the person.

Explain what you believe went wrong and talk about how, together, you can rectify the situation.

Set clear expectations. Be specific about the changes you think need to be made.

End on a positive note. Stress how the changes you’ve suggested can help both of you perform better.

CJ Westrick owns and operates a human resources firm called HR Jungle in San Diego.